Exchange and Return
You can return your order within 30 days of delivery, and we will ensure that the purchase amount is refunded within 5 business days after receiving your return.
Easy returns in 3 simple steps:
Step 1: Request your return
Contact us at support@dorasdresses.com to request your return form and instructions.
Step 2: Send your order
Send your item(s) together with the completed return form to the address provided by our support team.
Make sure your parcel includes a track & trace code, as you are responsible for the return shipment.
Step 3: Receive your refund
Once we receive your return, we will process your refund within 5 business days to your original payment method.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
If you received the wrong product or variant, you do not need to return it — we will send you a replacement free of charge.
Defective Items
If your product is defective, you do not need to return it.
Simply contact us at support@dorasdresses.com and include 1 or more clear photos of the issue.
We will send you a replacement or issue a full refund.
Wrong Product Received
If you received an incorrect item, please contact us at support@dorasdresses.com with:
- A photo of the received product
- Your order number
- The correct item you expected
We will arrange a replacement as quickly as possible.
Return Conditions
Please ensure that:
- Items are complete and unused
- Items are in their original packaging and undamaged
- A track & trace code is provided
- The return form is included
- Your order number and name are clearly stated
If your return does not meet these conditions, we may not be able to process your refund.
Processing
Once your return has been received and processed, you will be notified automatically.
If you have not received any update after 30 days, please contact our customer service.
Important Note
If a returned product arrives damaged or incomplete, we cannot accept the return or issue a refund.
Please ensure your items are securely packaged, especially fragile products.
FAQ
Where can I get the return form?
Email us at support@dorasdresses.com, and we will send it to you.
Where do I find the Track & Trace code?
You will receive it from the shipping provider when you send your return.
Where is the return address?
The return address will be provided after your return request is approved.
Where can I find my order number?
You can find it in your order confirmation email or shipping confirmation email.
If you cannot find it, contact us and we will assist you.
If you want, I can upgrade this into a high-converting “Returns Page” (with trust badges + psychology that reduces refunds but increases purchases).